Refund & Cancellations

Refund & Cancellation

At Hawego Foods And Spices, we strive to provide our customers with the highest quality spices and condiments. However, we understand that there may be instances where you need to cancel your order or request a refund. Please read our refund and cancellation policy below for more information.

Refund Policy

If you wish to return an item, you have 24 hours from the date of receiving your order to request a return. To be eligible for a return, the item must be in the same condition as when you received it – unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at info@hawegofoods.com. We will provide you with a return shipping label and instructions on where to send the package. Please note that we cannot accept returns without prior authorization.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

Cancellation Policy

If you need to cancel your order, please contact us as soon as possible at info@hawegofoods.com. We will do our best to accommodate your request, but please note that if your order has already been shipped, we will not be able to cancel it.

It is important to note that certain items are non-returnable, including perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of your item for return, please reach out to us for clarification.

We value your satisfaction and strive to provide excellent customer service. If you have any further questions or need assistance with a return or cancellation, please don’t hesitate to contact us at info@hawegofoods.com. Our team is here to help.

Under what conditions return/replacement requests will not be accepted?

1. Late Requests: Requests made beyond 24 hours of product delivery will not be honored.
2. Used or Opened Products: Returns are not accepted for used, opened, or unsealed products.
3. Damages Due to Misuse: Products damaged due to misuse or improper handling are not eligible for return.

By purchasing from www.hawegofoods.com, you consent to this Return and Refund Policy. For any clarifications, our Customer Service team is at your service.

We reserve the right to amend this policy, with updates published on this page.